Privacy Policy

This Privacy Policy explains how Internext Information Technology ("Internext", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, create an account, or use our web hosting, reseller hosting and domain services. By using our services you agree to the practices described below.

1. Information we collect

We collect information you provide directly and information generated automatically when you use our services:

• Account information — name, email address, phone number, business name and any details you submit when you sign up, contact us or open a support request.
• Billing information — billing address and the transaction records needed to process payments. Card and bank details are handled by our payment processors and are not stored on our own systems.
• Service & usage data — domains, hosting plans, server and account activity, IP addresses, browser and device information, and log files generated as you use our infrastructure.
• Communications — the content of messages you send us via WhatsApp, email, the contact form or support tickets.

2. How we use your information

We use the information we collect to:

• Provide, operate, maintain and secure our hosting, reseller and domain services;
• Set up accounts, register and renew domains, and process payments and invoices;
• Respond to enquiries and provide technical support;
• Send service notices, renewal reminders and important account updates;
• Detect, prevent and address abuse, fraud, security incidents and technical issues;
• Comply with our legal and regulatory obligations.

3. Cookies & analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. We may use analytics tools (such as Google Analytics) and performance tools to collect aggregated, non-identifying usage statistics that help us improve the site. You can control or disable cookies through your browser settings, though some parts of the site may not function correctly if cookies are disabled.

4. How we share information

We do not sell your personal information. We share it only as needed to run our services, including with:

• Payment processors — to securely process payments and renewals;
• Domain registrars & registries — to register, transfer and renew domains, which may require submitting registrant details as mandated by ICANN or the relevant registry;
• Datacenter & infrastructure providers — who host the servers your services run on;
• Service providers — who help us operate the business (for example email, support and security tools), under appropriate confidentiality obligations;
• Authorities — where required by law, regulation, legal process or a valid government request.

5. Data retention

We keep personal information for as long as your account is active and for as long afterwards as is necessary to provide our services, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

6. Security

We use technical and organisational measures to protect your information, including encryption in transit (SSL/TLS), firewalls, malware protection, access controls and regular backups. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Your rights

Subject to applicable law, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict certain processing, and to request a copy of your data. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

8. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may also be communicated to account holders directly.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at [email protected] or via WhatsApp at +971 55 713 3786. Internext Information Technology, Dubai, United Arab Emirates.